Return & Refund Policy

Thank you for shopping with ROVENZA. We hope you're happy with your purchase. However, if for any reason you are not satisfied with your item, you may return it to us in accordance with the policy below. Please review the following information for more details.

RETURNS
To be eligible for a return, items must be returned within 30 calendar days of delivery. Items must be in the same condition as received, unused, and returned in their original packaging whenever possible.

If your item arrives damaged, defective, incorrect, or significantly different from the description, please contact us as soon as possible and provide photos or videos showing the issue.

RETURN PROCESS
To initiate a return, please contact us at ximugong@gmail.com to obtain the Return Address and return instructions.

Once you receive the return instructions, please securely package the item and include your proof of purchase or order information.

Please do not return your item to any address without contacting us first, as the appropriate return address may depend on the product and your location.

For returns resulting from a damaged, defective, or incorrect item, we will cover the applicable return shipping costs.

For returns due to personal reasons, change of mind, or other non-quality-related reasons, the customer is responsible for the return shipping costs.

REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Please allow approximately 3–7 business days for us to process an approved refund after the returned item has been received and inspected. Additional time may be required for the refund to appear in your account depending on PayPal, your bank, or your payment provider.

You will receive an email notification once your refund has been processed.

EXCEPTIONS
Certain types of items may not be eligible for return, including:

Perishable goods
Underwear and intimate items for hygiene reasons
Gift cards
Customized or personalized products
Digital products

If you receive a defective, damaged, or incorrect item, please contact us at ximugong@gmail.com so we can assist you with an appropriate solution.

CUSTOMER SUPPORT
If you have any questions about our Return & Refund Policy, please contact us at ximugong@gmail.com.

Orders may be canceled or modified before they have been processed for shipment. Please contact us as soon as possible if you need to make a change.

Once an order has been shipped, we may no longer be able to cancel or modify it.

Orders are typically processed within 3–5 days.

If an item arrives defective, damaged, or incorrect, please contact us and provide photos or videos showing the issue. If the claim is approved, we will provide an appropriate resolution, which may include a replacement or refund.
If you voluntarily choose an expedited or upgraded shipping method, any additional expedited shipping charges may be non-refundable unless the return is due to an error on our part.
To request a return or refund, please contact us at ximugong@gmail.com. We will provide you with detailed instructions.
Please do not send your return without contacting us first. We will provide the appropriate return address and return instructions after reviewing your request.
For damaged, defective, or incorrect items, please email us with your order information and clear photos or videos of the item and packaging when applicable.
If the item arrives damaged, defective, or incorrect, we will work with you to provide an appropriate solution. For approved quality-related returns, ROVENZA will cover the applicable return shipping costs.
The return period is 30 days from the date of delivery. For approved quality-related returns, we cover the applicable return shipping costs. For returns due to personal reasons or change of mind, the customer is responsible for return shipping costs.
To obtain the correct return address, please contact:

Email: ximugong@gmail.com

We will provide the appropriate Return Address and instructions after reviewing your return request.

Shipping Costs: For non-quality-related returns, return shipping costs are the responsibility of the customer.

Refund Method: Approved refunds will be issued to the original payment method used for the purchase.

Processing Time: We generally process approved refunds within 3–7 business days after receiving and inspecting the returned item. Your payment provider may require additional time for the funds to appear in your account.

Estimated Return Shipping Costs
Return shipping costs vary depending on the customer's location, carrier, package size and weight, and selected shipping method.